FAQs

FAQ's

FAQs
GORE-TEX
  1. What is GORE-TEX fabric?
  2. How does the GORE-TEX membrane work?
  3. How durable is GORE-TEX fabric?
  4. What’s the best way to clean my GORE-TEX garment?
  5. How often can I wash my GORE-TEX garment?
  6. Why do I need to use a water repellent treatment on my GORE-TEX product?
  7. How can I restore my garment's water repellency?
  8. It feels as if there could be some leaks in my GORE-TEX garment.
  9. Why do GORE-TEX garments need seam tape?
  10. Where can I buy GORE-TEX fabric?
  11. What's the life expectancy of a GORE-TEX garment?
  12. How can I have a repair made to my GORE-TEX garment?
GORE-TEX INFINIUM™
  1. What is GORE-TEX INFINIUM?
  2. Why is the windchill factor important when I'm outdoors?
  3. What is GORE-TEX INFINIUM™ WINDSTOPPER® fabric?
  4. What kinds of products are made with GORE-TEX INFINIUM™ WINDSTOPPER® fabrics?
  5. Can GORE-TEX INFINIUM™ WINDSTOPPER® fabrics lose their windproofness?
  6. How is GORE-TEX INFINIUM™ WINDSTOPPER® fabric different from GORE-TEX fabric?
GORE® Wear
  1. How can I find a dealer who stocks GORE® Wear products?
  2. Can I get a GORE® Wear catalog?
  3. Can I be sponsored by GORE® Wear?
  4. How can I find out details of materials used in products?
  5. Can't find a Product?
Customer Service
  1. Who do I contact if I have a complaint?
  2. How can I check the status of my order?
  3. How long will it take to receive my order?
  4. How do I return a product?
  5. Do you ship internationally?
  6. What forms of payment do you accept?
GORE-TEX
01. What is GORE-TEX fabric?

First introduced in 1978, GORE-TEX fabric is created when we laminate our patented GORE-TEX membrane to high performance textiles, which are then used by authorised garment manufacturers to make outerwear, accessories, and footwear.

02. How does the GORE-TEX membrane work?

The GORE-TEX membrane has 9 billion pores per square inch, with each pore 20,000 times smaller than a water droplet. These tiny holes are too small for water and wind to pass through from the outside, which is how we can guarantee you'll stay dry and warm in a garment made with GORE-TEX fabric. But these same pores are large enough for moisture vapor to pass through, so your body's perspiration is able to escape and you don't get clammy and uncomfortable.

03. How durable is GORE-TEX fabric?

GORE-TEX fabric will last for many years. It's incredibly durable, and unlike other "waterproof/breathable" fabrics that can lose waterproofness after repeated laundering, flexing, abrasion, exposure to body oils or insect spray, the waterproofness and breathability of GORE-TEX fabric is guaranteed under any conditions you may encounter.

04. What’s the best way to clean my GORE-TEX garment?

Just put your GORE-TEX garment in the washing machine in warm (104° F/40° C) water. Use powder or liquid detergent, don't use fabric softener and chlorine bleach. Then tumble dry on a normal warm setting and you're ready to go. That's it. Be sure to read the care tag in your garment for specific instructions.

05. How often can I wash my GORE-TEX garment?

Wash your garment as often as you need to. In fact, washing and tumble drying will actually help restore the water repellency performance of a GORE-TEX garment.

06. Why do I need to use a water repellent treatment on my GORE-TEX product?

Gore shell fabrics, the outermost fabric layer of a GORE-TEX garment, are treated with an ultra thin polymer coating known as DWR, or durable water repellent. This coating causes water to bead up and roll off the outer layer of fabric, instead of being absorbed. Water repellent outer fabric provides additional insulation and prevents liquid from saturating your garment's outer fabric, a condition known as "wet out" that can make you feel damp and clammy. Your garment may even feel like it's leaking, although it's not. Regular wear and tear, plus exposure to dirt, detergents, and other impurities, causes DWR failure. The effective life of the DWR depends upon how you care for your garment and how rigorously it is used. The most effective way to maintain your garment's water and stain repellency is to wash, rinse, and put it in your dryer. Keep it clean! Be sure to read the care tag in your garment for specific instructions.

07. How can I restore my garment's water repellency?

You can totally restore the water repellency (DWR) by using a topical DWR treatment product for outdoor fabrics, available at outdoor retail stores. (Note: We do not recommend wash in treatments.) These special treatments help maintain and restore the DWR on the outer shell fabric of the product so that it remains water and stain repellent. Anyone can properly maintain the DWR. When water no longer beads on your garment's outer fabric, simply apply a topical DWR treatment product according to its directions.

08. It feels as if there could be some leaks in my GORE-TEX garment.

If the inside of your GORE-TEX garment feels damp, a leak could be the problem, or it could be time to renew the durable water-repellent (DWR) waterproofing. As the waterproofing on the outer material starts to wear off with increasing garment age, leaks can develop, particularly in the shoulder and upper back areas. Even though the inside layer of GORE-TEX remains watertight, liquid can then be sucked into the outside material, creating a feeling of dampness and causing a loss of heat. See the section on renewing the waterproofing.

09. Why do GORE-TEX garments need seam tape?

Seam tape is used to seal the tiny holes created by sewing when GORE-TEX® fabric is made into garments. These holes may be small, but they can cause leaks. We specially manufacture our own GORE-SEAM® Tape and regulate the seam taping process to ensure compatibility with our fabrics and ensure the durability of seam waterproofness.

10. Where can I buy GORE-TEX fabric?

GORE-TEX fabric is available only to our licensed manufacturers, who create garments and footwear to our exacting standards.

11. What's the life expectancy of a GORE-TEX garment?

The GORE-TEX membrane won't deteriorate with time, and our garments are guaranteed to be durably waterproof and breathable. Please use common sense and wear your garment for its intended use; i.e, don't wear a lightweight cycling jacket on a backcountry camping trip. If you maintain your garment properly, you can expect it to last.

12. How can I have a repair made to my GORE-TEX garment?

Go ahead admit it. You tested the limits of your GORE® Wear product. Our products get that a lot, especially from us and they almost always pass with flying colors. But every once in a while, a small tear or puncture does occur.
If your GORE® Wear garment needs a permanent repair please contact:


Weidner GmbH & Co. KG
Service Center GORE® Wear
Schulstraße 5
D- 92703 Krummennaab

If your GORE-TEX or GORE-TEX INFINIUM™ garment needs a repair, please have a look for an authorized repair center: find repair center

 
GORE-TEX INFINIUM™ WINDSTOPPER® PRODUCTS
01. WHAT IS GORE-TEX INFINIUM™ ?

GORE-TEX INFINIUM™ product technologies are designed for drier conditions when you don’t need guaranteed waterproof protection. A versatile range of benefits offers comfort & protection against wind and cold, because of the windproof membrane. You can easily distinguish them from waterproof GORE-TEX products thanks to the white logo.

02. Why is the windchill factor important when I'm outdoors?

When the wind blows through a garment that's not windproof, it destroys the warm layer of air next to your skin — your microclimate. You start to feel uncomfortable almost immediately. Just think about how many times you've retreated indoors when the windchill temperature was minus 10° F/-23° C, even though the thermostat read 40° F/4° C. It's that windchill effect: it makes everything colder. With WINDSTOPPER® fabric, your clothing is totally windproof, so you can stay outdoors longer.

03. What is a GORE-TEX INFINIUM™ WINDSTOPPER® fabric?

GORE-TEX INFINIUM™ WINDSTOPPER® fabrics utilize an ultralight inner membrane technology that combines total windproofness with maximum breathability. Engineered for a wide range activities and weather conditions, our fabrics are so comfortable and versatile, they often become favorite everyday outdoor garments as well.

04. What kinds of products are made with GORE-TEX INFINIUM™ WINDSTOPPER® fabrics?

There are four basic categories of WINDSTOPPER® fabrics:

a) GORE-TEX INFINIUM™ WINDSTOPPER® Active Shells are the lightest, most packable garment offering total windproofness, maximum breathability and water resistance. GORE-TEX INFINIUM™ WINDSTOPPER® Active Shells keep you comfortable for enhanced performance during highly aerobic activities.

b) GORE-TEX INFINIUM™ WINDSTOPPER® Soft Shells offer total windproofness and maximum breathability, combining the comfort of a soft mid-layer and the water resistance of a shell in one garment. GORE-TEX INFINIUM™ WINDSTOPPER® Soft Shells keep you comfortable with the freedom of movement you need for enhanced performance in a wide range of activities and weather conditions.

c) GORE-TEX INFINIUM™ WINDSTOPPER® Technical Fleece provides more warmth and comfort than non-windproof fleece with less bulk by combining total windproofness and maximum breathability. GORE-TEX INFINIUM™ WINDSTOPPER® Technical Fleece is effective as a mid-layer or outer layer, keeping you warm and comfortable in cool and windy conditions.

d) GORE-TEX INFINIUM™ WINDSTOPPER® Insulated Shells provide lightweight warmth by combining total windproofness, maximum breathability and water resistance. GORE-TEX INFINIUM™ WINDSTOPPER® Insulated Shells are designed to keep warm air in and the cold wind out, while allowing perspiration to easily escape. They are ideal for cold and windy conditions.

05. Can GORE-TEX INFINIUM™ WINDSTOPPER® fabrics lose their windproofness?

No. Because our ultralight GORE-TEX INFINIUM™ WINDSTOPPER® membrane technology is built right into the fabric, it retains its windproofness over use — even after 100 wash and dry cycles. Other windproof products, such as some microfibers, can lose windproofness after only one wash cycle. Make sure to always follow the specific care instructions and DON’T use softener or powder detergent – only liquid detergent.

06. How is GORE-TEX INFINIUM™ WINDSTOPPER® fabric different from GORE-TEX® fabric?

The GORE-TEX INFINIUM™ WINDSTOPPER® garments are windproof and breathable. While water resistant, they are not waterproof. GORE-TEX garments are waterproof, breathable, and windproof. Both fabrics are extremely durable.

How to recognize them:

GORE® Wear
01. How can I find a dealer who stocks GORE® Wear products?

Go to our Store Finder area to find dealers in your area. Please note that, while we make every effort to keep the information provided by our dealers up to date, we cannot guarantee that the dealer you choose will have the required garment in stock. We advise you to contact the dealer by telephone first.

02. Can I get a GORE® Wear catalog?

Hard-copy catalogs are supplied only to our specialist retailers, but an overview of our current collection is always available on the Internet. Our web pages are specifically designed for end users and include a lot of information that is not provided in the retailer catalogs.

03. Can I be sponsored by GORE® Wear?

At the moment, there are no direct sponsorship arrangements for GORE® Wear. Your local retailer may be prepared to equip you with our products under a ‘Local Hero’ sponsorship deal. Please contact your retailer directly.

04. How can I find out details of materials used in products?

The product materials are shown on the garment care label.

05. Can't find a Product?

All of the products in the current season’s line are shown on this site and eventually past-season products. If you can’t find something on the site, try using the Search, starting with a specific name or term. If the Search does not return the right match (or any at all), it could be that we do not make that product any longer.

Customer Service
01. Who do I contact if I have a complaint?

Gore’s policy is to address any complaints about GORE® Wear products as quickly as possible, to ensure you remain satisfied with our products and services.
For purchases through retail outlets, submit your complaint to the retail outlet where you purchased the product. Please, wash the garment and take it to the retailer, with your receipt, to enable the retailer to process your complaint. Claims through retail outlets follow your statutory rights as a consumer.
For purchases through GOREwear.com you are eligible to a Limited Warranty offered by Gore. Gore warrants that at the time of delivery products shall be free from defects in materials and workmanship and shall conform to Gore’s product specifications. Any possible claims for defects must be received by Gore within 24 months from Gore’s delivery of the product on which the claim is based. Gore’s obligation hereunder is limited to the replacement of defective products or credit to you for defective products returned to Gore. Please contact our customer care team to initiate the warranty claim.

02. How can I check the status of my order?

There are many ways to check the status of your order. Check the email account you used to place your order, and take a look at the order confirmation message you received. Click the link for `track my order'. If you created an account before or during the placement of your order, you may log into your account online on our home page and view your order history within `my account' section. If you have any questions or comments, feel free to contact our customer care team

03. How long will it take to receive my order?

When you place your order on GOREwear.com, your ultimate source for GORE® Wear apparel, you'll be asked to select a shipping timeframe. We offer multiple shipping options. Most orders ship within one business day of the order being placed and take 3-7 business days to arrive by standard ground shipping.

04. How do I return a product?

We want you to be completely satisfied with your purchase, but if something isn’t right, let us know and we will refund your purchase price. You may return unworn, unwashed, undamaged or defective merchandise, with original tags intact, with your original packing slip within thirty (30) days of original purchase date, and we will refund your full purchase price. Exchanges will be processed as a refund followed by a new order. Refunds will be made in the form of a credit to the payment method used for the purchase. If you are returning a gift, the purchaser will receive a refund on the original form of payment. For detailed information on our return process please see the following page.

05. Do you ship internationally?

Currently we ship to Austria, Belgium, Switzerland, Denmark, Spain, Finland, France, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Sweden, United Kingdom and the United States. Please use the country selector to choose the correct site for your country.

06. What forms of payment do you accept?

GOREwear.com currently accepts Visa, MasterCard, Discover and American Express for all orders, but please consult our Payment Methods page by clicking HERE.