Returns

RETURNS

INFORMATION ABOUT RETURNS

IN ADDITION TO YOUR RIGHT OF WITHDRAWAL AND YOUR STATUTORY RIGHTS, GOREWEAR.COM OFFERS YOU THE FOLLOWING VOLUNTARY RETURNS POLICY:

We want you to be fully satisfied with your purchase. If, for whatever reason, you are not satisfied with your purchase, you can return all items bought from GOREwear.com that are unworn, unwashed and undamaged, and with the original labels attached, within thirty (30) days of receipt of the delivery. We will refund the full purchase price and pay for standard shipping costs.

The purchase price will be refunded using the same method of payment that was used to make the original purchase. If you return an item that was sent to you as a gift, we will issue the refund to the buyer.

If you want us to replace the merchandise, please return the ordered merchandise to us and place a new order.

In order to ensure that your return is processed quickly and efficiently, simply follow the following steps.

  • With your order you will have received a document detailing your purchases. This document incorporates the Return Form.
  • You will also have received a sticky address label.
  • Detach the Return Form from the bottom of the delivery document and complete it. Be sure to indicate the products you are returning and your reason for returning them.
  • Securely package your completed Return Form along with the items you are returning in a suitable box. You can reuse the box your order arrived in.
  • Securely attach the sticky address label to your package. If reusing packaging be sure that any previous address shown on the package is covered or removed.
  • Send the package from your local UPS Access Point. If you use the provided label there will be no cost. Your nearest UPS Access Point can be located here: ups.com/dropoff?loc=en_SE
  • If, for whatever reason, you do not have the Return Form that should have been included with your products you can get a replacement form by contacting our customer support team:

    Call free, Mon-Fri 09:00 - 17:00: 00800 4508 4508
    Email: CUSTOMERCARE@EU.GOREWEAR.COM

    We will process your return as quickly as possible. Once we receive and inspect the returned products we will refund the purchase price using the same method of payment that was used to make the original purchase.

    Please note that unless you use GOREwear.com's free returns service as described above you must bear the postage costs for the returned goods, unless we have delivered incorrect, damaged or defective goods to you.