FAQS

GORE-TEX®

What is GORE-TEX® fabric?

HOW DOES THE GORE-TEX® MEMBRANE WORK?

HOW DURABLE IS GORE-TEX® FABRIC?

WHAT’S THE BEST WAY TO CLEAN MY GORE-TEX® GARMENT?

HOW OFTEN CAN I WASH MY GORE-TEX® GARMENT?

WHY DO I NEED TO USE A WATER REPELLENT TREATMENT ON MY GORE-TEX® PRODUCT?

HOW CAN I RESTORE MY GARMENT'S WATER REPELLENCY?

IT FEELS AS IF THERE COULD BE SOME LEAKS IN MY GORE-TEX® GARMENT.

WHY DO GORE-TEX® GARMENTS NEED SEAM TAPE?

WHERE CAN I BUY GORE-TEX® FABRIC?

WHAT'S THE LIFE EXPECTANCY OF A GORE-TEX® GARMENT?

HOW CAN I HAVE A REPAIR MADE TO MY GORE-TEX® GARMENT?

WINDSTOPPER®

WHY IS THE WINDCHILL FACTOR IMPORTANT WHEN I'M OUTDOORS?

WHAT IS WINDSTOPPER® FABRIC?

WHAT KINDS OF PRODUCTS ARE MADE WITH WINDSTOPPER® FABRICS?

CAN WINDSTOPPER® FABRICS LOSE THEIR WINDPROOFNESS?

HOW IS WINDSTOPPER® FABRIC DIFFERENT FROM GORE-TEX® FABRIC?

GORE® WEAR

HOW CAN I FIND A DEALER WHO STOCKS GORE® WEAR PRODUCTS?

CAN I GET A GORE® WEAR CATALOG?

CAN I BE SPONSORED BY GORE® WEAR?

HOW CAN I FIND OUT DETAILS OF MATERIALS USED IN PRODUCTS?

CAN'T FIND A PRODUCT?

CUSTOMER SERVICE

WHO DO I CONTACT IF I HAVE A COMPLAINT?

HOW CAN I CHECK THE STATUS OF MY ORDER?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

HOW DO I RETURN A PRODUCT?

DO YOU SHIP INTERNATIONALLY?

WHAT FORMS OF PAYMENT DO YOU ACCEPT?